CUSTOMER SERVICE
Thanks for visiting the official Joe Caprice website! This page attempts to answer many of the general questions we receive and explains how we handle your information. Please be sure to review the information on this page to ensure you are informed of and agree to our policies. By using this site you are agreeing to these policies.

Payment Types
We currently accept check or money order.

Order Process
Please fill out the contact us form.  Be sure to include your contact information and a customer service representative will contact you to confirm order and arrange payment and shipping options.

Domestic Shipping
Shipping charges are determined by the shipping method selected. We charge you what the shipping carrier charges us. We do not add additional handling fees or any other hidden shipping charges.

International Shipping
We currently do not ship internationally.

Backorders
We currently do not offer a backorder system. If an item is temporarily out of stock, the item will not be able to be purchased until we have added it back to our stock.

Returns and Exchanges
All sales are final. We inspect every item prior to shipping, however, in the unlikely event that you receive manufacturer’s defective product, we will gladly exchange the item if: 1) We are notified and the item is returned within 30 days and 2) The item has not been worn, washed, or visibly used in any way. If you receive an item that is defective, please contact customer service and we will send you a return postage label. Once we receive the defective product and inspect it, we will ship out a replacement.

PRIVACY POLICY

By visiting this site, you are accepting the practices described in this Privacy Policy. Please review this Privacy Policy periodically as we may update it from time to time.  

Personal Information
In some cases, we will collect information from you that can be used to personally identify you, such as your name, address, phone number, email address, and purchase history ("Personal Information").

We collect Personal Information when you sign up to receive newsletters, request information regarding an event, enter contests, purchase merchandise, and as needed to fulfill your requests for information, products, and services. When we collect this information, you will know it because you will need to submit this information to us in order to receive the information, product, or service you requested.

How We Use Personal Information
When you make a purchase we collect your name, email address, and shipping address. This includes the name, address, and phone number of the intended recipient(s).

If you have signed up for our mailing list, we also may use your personal information to send you show information, special offers, discounts, and other promotional materials. If you ever decide that you no longer want to receive these messages, you may opt-out of our mailing list by completing the contact us form and indicating you wish to "unsubscribe from mailing list” in the comments field.

When We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our trusted service providers for limited purposes, including fulfilling customer orders; communicating to customers; providing customer service; enhancing and improving customers' shopping experience.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission, or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

Questions and Comments
If you have any questions or comments about the Joe Caprice website, your order, or our policies, please complete our “Contact Us” form and we will respond in a timely manner.